Your source for all terms, policies, and legal information that keep Looma safe and transparent.
Welcome to Looma. These Terms and Conditions ("Terms") govern your access to and use of the Looma platform, website, and mobile applications (collectively, "Services"). By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, you may not use the Services.
You must be at least 12 years old (or the age of majority in your jurisdiction, whichever is higher) to use Looma. By using Looma, you represent and warrant that you meet these requirements and that the information you provide is accurate and complete.
You are solely responsible for the content you post and your interactions with others on Looma. You agree not to use Looma for any unlawful purpose, to violate any rights of others, or to engage in harassment, spam, or harmful conduct.
You retain ownership of any content you create or share on Looma. By posting content, you grant Looma a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute your content solely in connection with operating and promoting the Services.
Looma reserves the right to suspend or terminate your account at any time, without notice, if we believe you have violated these Terms or engaged in conduct that harms the community or the integrity of the Services.
We may modify these Terms from time to time. If changes are material, we will notify you by posting the updated Terms on our website or through the app. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.
The Services are provided "as is" and "as available" without warranties of any kind. Looma disclaims all warranties, express or implied, including merchantability and fitness for a particular purpose.
To the maximum extent permitted by law, Looma and its affiliates shall not be liable for any indirect, incidental, consequential, or punitive damages, or any loss of profits or revenues, arising from your use of the Services.
These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Looma operates, without regard to its conflict of law principles.
If you have any questions about these Terms, please contact us at legal@looma.app.
Looma is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our Services.
We may collect personal data such as your name, email address, phone number, and location, as well as content you upload, messages you send, and technical data such as device information and IP address.
Your data is used to provide and improve the Services, facilitate communication, ensure user safety, and personalize your experience. We may also use anonymized data for analytics and product development.
We do not sell your personal data. We may share information with trusted service providers who support our platform, or when legally required by law enforcement or regulatory authorities.
We retain your information as long as necessary to provide the Services and as required by law. You may request deletion of your data by contacting us, subject to certain limitations.
We take reasonable steps to protect your data using industry-standard encryption and security practices. However, no system is completely secure, and we cannot guarantee absolute protection.
You have the right to access, correct, or delete your personal data. You may also object to or restrict certain data uses, and withdraw consent where applicable by law.
Looma does not knowingly collect information from children under the age of 12. If we learn we have done so, we will take immediate steps to delete such information.
We may update this Privacy Policy periodically. We will notify users of significant changes by updating the policy on our website and noting the effective date.
For questions about this Privacy Policy or your data, please contact us at privacy@looma.app.
The Looma User Policy is designed to promote respectful and constructive interactions while protecting users and communities. By using Looma, you agree to adhere to the following guidelines and responsibilities.
You agree to use Looma only for lawful purposes and in a way that does not infringe upon the rights or restrict the use of others. Harassment, hate speech, impersonation, and the spread of misinformation are strictly prohibited.
Users must follow Looma's community guidelines, which are intended to foster healthy, inclusive, and respectful environments. Content or behavior that violates these standards may be moderated or removed.
Prohibited activities include spamming, exploiting security vulnerabilities, reverse engineering our platform, distributing malicious software, or engaging in any conduct that could harm the platform or its users.
While users retain ownership of their content, Looma may moderate or remove posts that violate this policy. Content must not include illegal material, violent threats, or sexually explicit content.
We encourage users to report inappropriate behavior or content. Looma reviews reports promptly and takes appropriate action, which may include warnings, content removal, or account suspension.
Users are responsible for maintaining the confidentiality of their login credentials. You agree to notify Looma immediately of any unauthorized use of your account or suspected breach of security.
Violations of this policy may result in suspension or termination of your account. We reserve the right to investigate and take legal action against conduct that violates these rules or the law.
To report abuse or violations of this User Policy, contact us at safety@looma.app.
All content and materials on Looma, including text, graphics, logos, icons, images, audio clips, video, and software, are the property of Looma or its content suppliers and are protected by international copyright laws.
Looma and its licensors retain all intellectual property rights in the platform. Users may not copy, reproduce, modify, distribute, or create derivative works from any part of the platform without express written permission.
Users retain ownership of their original content posted to Looma. By sharing content on the platform, you grant Looma a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display the content solely to provide and promote the Services.
Looma respects the intellectual property rights of others and expects its users to do the same. If you believe your work has been used in a way that constitutes copyright infringement, please contact us with the necessary details.
To report copyright violations, email legal@looma.app with a detailed description of the copyrighted work and the alleged infringing content. We will review and respond promptly in accordance with applicable law.
This section explains how user accounts and billing-related services operate on Looma, including subscriptions, payments, and refunds where applicable.
To access certain features, users must create an account using accurate and complete information. You are responsible for keeping your credentials secure and for all activities under your account.
Some Looma features may be offered as premium subscriptions. These services are billed on a recurring basis and will renew automatically unless canceled before the end of the billing cycle.
Payments are securely processed through our authorized third-party providers. Looma does not store complete payment details on our servers.
Refund requests are handled on a case-by-case basis. To request a refund, contact billing@looma.app with the transaction details and reason for your request.
You may close your account at any time through your settings. Looma may suspend or terminate your account for violations of our terms or suspected fraud without prior notice.
We reserve the right to modify pricing or billing practices. If changes occur, we will notify affected users in advance through email or in-app notifications.
Looma maintains a strict Zero Tolerance Policy regarding abuse, discrimination, threats, and any form of harmful or illegal behavior on our platform. We are committed to providing a safe and respectful environment for all users.
This includes, but is not limited to:
Violations of this policy will result in immediate account suspension or permanent ban. We cooperate fully with law enforcement when required and report serious infractions as necessary.
If you witness or experience any violations of this policy, report them through the in-app reporting tools or by emailing safety@looma.app. All reports are taken seriously and investigated promptly.
Looma is committed to protecting minors online and upholding the highest standards of child safety. We maintain a strict zero-tolerance policy toward child sexual abuse material (CSAM), exploitation, or any behavior that endangers young users.
We do not permit any content, communication, or activity that exploits or endangers children. Violations will result in immediate removal and reporting to relevant law enforcement or child protection agencies.
Looma is intended for users aged 12 and older. Accounts belonging to children under 12 will be removed as soon as identified. Parents and guardians are encouraged to supervise use for minors under 18.
We use AI moderation tools, image scanning, and human review to detect and remove harmful or exploitative content. Our systems prioritize protection of vulnerable users and flag violations for immediate action.
If you encounter any content or behavior that puts a child at risk, report it using the in-app tools or email safety@looma.app. Our designated child safety contact is childsafety@looma.app. All reports are taken seriously and handled confidentially.